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COMICAVE Privacy Policy

Thank you for visiting COMICAVE™. Your privacy is important to us. This Policy explains how we collect, use, share, and safeguard your personal data when you interact with our website, stores, or services. It reflects the requirements of the UAE Personal Data Protection Law (PDPL), the EU General Data Protection Regulation (GDPR), and other applicable international privacy standards.

 

Quick Summary

 

We only collect the information necessary to process your orders, provide customer service, improve your experience, and meet legal obligations. We do not sell your personal data. Certain details may be shared with trusted third parties, such as payment providers, shipping carriers, and fraud-prevention partners, strictly to fulfill your orders and protect our operations. You remain in control of your marketing preferences and cookies, and you may request access, correction, or deletion of your data at any time.

 

Categories of Data We Collect

 

Category

Examples

Personal Identifiers

Name, email address, billing/shipping address, phone number

Payment Information

Apple Pay, PayPal, Tabby, Tamara, credit card details (securely stored by payment providers and removable at any time)

Commercial Information

Orders placed, transaction history, warranty/return records

Technical & Online Data

IP address, browser type, device details, website/app usage, ad interactions

Geolocation Data

Delivery/shipping location, city, country, postal code

Inferences & Preferences

Purchase history, browsing behavior, product interests

Customer Service Records

Emails, live chat logs, recorded support calls (if applicable)
     

 

How We Use Your Information

 

We process your personal data to:

  • Fulfill and ship orders, process payments, and manage accounts.
  • Provide customer support and respond to inquiries.
  • Personalize your shopping experience and recommend products.
  • Meet tax, customs, accounting, and warranty obligations.
  • Detect and prevent fraud or unauthorized transactions.
  • Send marketing communications (with consent where required).
  • Analyze website performance and improve services.

 

Information Sharing & Disclosure

 

Your data is shared only with trusted partners necessary to operate our business, including:

  • Payment Processors: Apple Pay, PayPal, Tabby, Tamara, banks, and credit-card processors.
  • Shipping Providers: DHL, Emirates Post, and other logistics partners.
  • Analytics & Marketing Services: Google, Meta, and similar providers for site performance and advertising.
  • Legal Compliance: Customs, tax authorities, regulators, or auditors when required by law.

 

We do not sell your personal data. We maintain strict contractual safeguards and allow you to opt out of non-essential cookies or marketing.

 

Cookies & Pixels

 

Our site uses cookies and tracking pixels to:

  • Enable essential functions such as checkout and shopping cart.
  • Measure performance and enhance user experience.
  • Provide targeted advertising through trusted partners.

 

Cookies are grouped as:

  • Strictly Necessary – always active for core site functions.
  • Optional (Analytics/Advertising) – enabled only with your consent.

 

You can manage or disable optional cookies at any time through the cookie banner or your browser settings.

 

Your Rights

 

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Request a copy of your data (data portability).
  • Object to or restrict processing for marketing.
  • Withdraw consent where processing is based on consent.

 

To exercise these rights, email [email protected] (or [email protected]).

 

Data Retention

 

Customer records, including invoices and transaction history, are retained for the period required by UAE law (such as VAT and accounting regulations) and to meet warranty obligations. All other personal data is securely deleted once it is no longer necessary for business operations or to satisfy legal requirements.

 

Security

 

 

We implement appropriate technical, physical, and administrative safeguards to protect your data from unauthorized access, loss, or misuse. While we take every reasonable measure, no online system can be guaranteed 100% secure.

 

Children’s Privacy

 

Our services are not directed to children under 13 years of age, or any higher minimum age of consent required in your country. We do not knowingly collect personal data from children without verified parental or guardian consent.

 

International Data Transfers

 

Because we ship globally, your information may be processed outside the UAE (e.g., EU, US, Asia). In such cases, we apply appropriate safeguards (such as contractual clauses or equivalent protections) to ensure your data remains protected.

 

Changes to This Policy

 

We may update this Privacy Policy to reflect legal, technical, or business developments. Material changes will be posted on our website and, where appropriate, notified by email.

 

Contact Us

 

For privacy-related questions or requests:
[email protected]
COMICAVE™, Dubai Outlet Mall, Dubai-Al Ain Road, PO BOX 115648, Dubai, United Arab Emirates
 Customer Service: +971 56 996 9735