PAYMENT AND SHIPPING METHODS
Payment Methods
CREDIT CARDS
At COMICAVE™, our preferred payment method is a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our site. We currently accept Visa and MasterCard. Orders paid via credit cards will not be charged any additional fees by COMICAVE™.
CASH ON DELIVERY
For customers without access to a credit card, we accept Cash-On-Delivery (COD) as an alternative payment method. This payment method, however, is only available on orders shipping within the UAE. Using this service, customers can hand cash payment over to the delivery agent upon receiving the order. We recommend that exact invoice amount be paid to the delivery agent as we cannot guarantee change would be available with the delivery agent.
COD payment is not applicable if:
- If your order value exceeds AED 500
- If your order is shipping outside of the UAE
- If you have frequent past order cancelations and delivery refusals
PAYPAL
COMICAVE™ also accepts PayPal transfers. PayPal is the faster, safer way to send money, make an online payment or receive money!
Tabby
Split your purchase into 4 equal monthly installments
https://pilotv2.comicave.com/tabby
Postpay
Choose Postpay at checkout and split your payments into 3, interest-free monthly installments!
APPLE PAY
Apple Pay is a mobile payment and digital wallet service by Apple Inc. that allows users to make payments in person, in iOS apps, and on the web using Safari. It is supported on the iPhone, Apple Watch, iPad, and Mac.
It is not available on any client device that is not made and sold by Apple
GOOGLE PAY
Google Pay is a digital wallet platform and online payment system developed by Google to power in-app, online, and in-person contactless purchases on mobile devices, enabling users to make payments with Android phones, tablets, or watches.
Shipping Information
How to check Shipping Rates?
- Kindly add the items to the cart
- Click on View Cart Page
- On the cart page, kindly enter your full address to check all the available shipping methods and rates
- Pre-order items will not have a shipping quote available until the product(s) arrive into our facility.
Domestic Shipping
COMICAVE™ ships to all Emirates in the UAE.
Free Shipping
If the cart value is AED 250 or above then Free Shipping is applicable. It's only available on orders shipping within the UAE.
Shipping Methods (Domestic)
We offer the following services for domestic delivery:
- Buraq
- Postaplus
- Emirates Post(EMS) - Express
Shipping Fees
Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.
International Shipping
COMICAVE™ offers Worldwide Shipping!
Shipping Methods (International)
We currently offer the following shipping methods for international delivery:
- DHL (preferred carrier)
- Emirates Post (EMS) - Express & Premium
- Aramex
All shipping method options are detailed during checkout (for in-stock items). Shipping fees are shown for each shipping method.
Pre-order items will not have a shipping quote available until the product(s) arrive into our facility.
Note- In case you are not satisfied with the shipping rates or in case of heavy shipments, kindly contact us via email - [email protected] or via Whatsapp: +971 569969735 and we’ll do our best to assist you.
Shipping Fees
Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.
International Destinations – Customs clearance
International shipments may be subject to inspection by Customs authorities. In such cases, your package and individual products may be opened and inspected. Your shipment may or may not be repacked with proper care.
COMICAVE™ has no control over this process and cannot be held responsible or guarantee the condition of your shipment on arrival. If your shipment has been opened for inspection, it would usually be resealed with tape stating it had been inspected.
If you experience any complication with your local Customs office, we recommend that you follow up with them directly.
If your shipment is not cleared by Customs and is disposed of for any reason (including failure to pay any duties, taxes or fees), COMICAVE™ will not issue a refund.
International Destinations – Customs fees and Duty
International shipments are dispatched from warehouse, based in Dubai, United Arab Emirates. Customs fees, sales taxes, etc., are not included in your invoice total and may be charged by your country's Customs office. In some cases, these duties and customs fees are collected by the carrier. COMICAVE™ does not collect Duty/Tax. International customers are responsible to pay Duty and Tax directly to the carrier or local Customs office when receiving the shipment.
Customers are advised to check with their local Customs office to get an estimate on duties and taxes on their shipment prior to making any purchase.
Refusing a package due to excessive import fees and duties will not be covered by COMICAVE’s Return and Exchange Warranty.
Customers whose international deliveries that are refused will still be responsible for import fees and taxes. Any items that are abandoned by the carrier and not returned to COMICAVE™ will be considered lost and no refund will be issued. If a product is returned to COMICAVE™ by the carrier, shipping cost and taxes will be deducted from the refund due upon the item’s return to our warehouse.
Packages returned by the Carrier
Packages that are returned to our facility by a shipping carrier due to an incorrect or incomplete shipping address will not be re-shipped to the customer. COMICAVE™ will issue a refund, less the return shipping cost, international return fees, and taxes (if applicable).
Delivery Time
- Estimated delivery: 1 - 3 business days for Domestic (UAE) orders via Postaplus, Buraq & EMS
- Estimated delivery: 5 - 7 business days for International orders via DHL, Aramex & Emirates Post Premium
- Estimated delivery: 8 - 14 business days for International orders via Emirates Post Courier EMS – Express
Countries not served
- ASCENSION
- BOVET ISLAND
- BRITISH INDIAN OCEAN TERRITORY
- FRENCH SOUTHERN TERRITORIES
- HEARD & MCDONALD ISLANDS
- PITCAIRN
- SAINT PIERRE & MIQUELON
- US MINOR OUTLYING ISLANDS (BAKER IS, HOWLAND IS, JARVIS IS, JOHNSTON ATOLL, KINGMAN REEF, MIDWAY ATOLL, PALMYRA ATOLL, WAKE IS)
- WESTERN SAHARA
Order online. Collect In-Store.
Customers now have the option to pay online, then collect their orders from COMICAVE™ store.
How it works:
- Place your order online
- Receive e-mail notification, confirming the order is ready for collection
- Collect you order at COMICAVE™, Dubai Outlet Mall, Dubai - Al Ain Road (E66), Dubai, UAE
Please note the following:
- The store will hold your order for 2 weeks (14 days) from date of e-mail notification. Kindly collect your shipment within the mentioned time frame.
- Failure to collect your order will result in the order being sent back to our warehouse facility. You will then have to contact our team to either arrange for delivery or request to collect from COMICAVE™ store:
- If you opt for delivery, only UAE deliveries will be applicable. If the order total is below AED 250, you will have to pay for shipping separately.
- If you opt to collect from COMICAVE™ store, please wait until you receive a new notification before collecting the order. The store will hold your order for (5) days from date of notification. Failure to collect within the time frame will result in order cancellation and no refunds will be made.
- Present the email notification upon collecting shipment. Please bring your proof of ID (Example: Emirates ID, driver's license, passport, etc.).
For any queries, contact us via email at [email protected] or call us at +971 54 582 7814.